Frequently Asked Questions
General questions
Do you have an Online-Shop?
No, we do not have an online shop. With a few exceptions, our products are not kept in stock and are manufactured on request. You can request quotes using the contact form, by email, or by phone.
Do you offer discounts on your products?
Products
Are IPS measuring devices compatible with measuring devices from other manufacturers?
Are the accessories (cables, electrodes, etc.) compatible with measuring devices from other manufacturers?
Can your products be customized to my specific requirements?
Software
How does the EcmWin software work?
The functionality of EcmWin is described in detail in the accompanying guide. For general questions, please refer to the help section in the software. For specific questions, we will be happy to assist you personally. Please contact us via the contact form, email, or telephone.
Can IPS measuring devices be controlled with other software?
No, IPS measuring devices can only be controlled with EcmWin.
Measuring methods
What measurement methods do you offer?
My desired measurement method is not available. What can I do?
Support
Do you have customer service? How can I reach you?
We do not have an explicit customer service department. We can be reached by email (ibschrem(at)ips-jaissle.de), telephone (06071/612403), or via the contact form.
What are your business hours?
Our business hours are Monday-Friday from 8:00 a.m. to 6:00 p.m.
How long does it usually take to receive a response to my inquiry?
We strive to process all inquiries as quickly as possible. You will usually receive a response to your inquiry on the same day.